Technical Support

ACCESS Virtual Learning provides a variety of resources to help students and parents resolve common technology issues. Many technical questions can be answered using the resources available within ACCESS courses and by working with your school's facilitator or counselor.

Accessing ACCESS Courses

ACCESS courses are delivered through the ACCESS Schoology platform at accessvl.schoology.com.

Students should log in using the credentials provided by their school facilitator. If prompted to select a school, choose: ACCESS Virtual Learning, Montgomery, AL

Students who do not know their login credentials should contact their school facilitator or counselor.

Technical Resources in Your Course

Each ACCESS course includes a Technical Resources and Support section located in Course Information. These resources assist with common issues such as the following:

Uploading assignments
Using Google Drive
Document compatibility
Accessing course materials
Navigating Schoology
Browser and device recommendations

Students are encouraged to review these resources before requesting additional support.

Common Troubleshooting Tips

Before requesting assistance, try the following:

Verify you are logging in at accessvl.schoology.com
Ensure you select ACCESS Virtual Learning, Montgomery, AL, if prompted to choose a school
Use an updated web browser
Try a different browser if a page is not loading properly
Clear your browser cache and cookies
Restart your device

Need Additional Help?

Students experiencing technical difficulties should first notify the following people:

School-assigned facilitator
School counselor
ACCESS teacher (message through Schoology messages)

If additional assistance is needed, contact the Madison Regional Support Center:

Phone: (256) 774-4609

Email: mcaccesshelp@madisoncity.k12.al.us